Chadylux FAQ's

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary depending on your destination and are listed in our Shipping Policy.

Can I track my order?

Yes. Once your order has been shipped, you'll automatically receive an email containing your tracking information.

Can I change or cancel my order?

If your order has not entered processing, we'll do our best to accommodate your request. Please contact us as soon as possible.

Which payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods displayed during checkout.

Do you ship internationally?

Yes. We proudly ship to many countries around the world.

My tracking hasn't updated yet.

Tracking information may take 2–5 business days to appear after your package has been dispatched.

What if my order arrives damaged?

Please contact us within seven days of delivery with photos of the damaged item and packaging. Our team will review your request and assist you with a suitable solution.

Can my order arrive in multiple packages?

Yes. If your order contains several items, they may be shipped separately to improve delivery times.

How can I contact customer support?

You can email us at chadylux@outlook.com or call +39 345 791 3061 during our business hours.